Refund & Cancellation Policy

1. Overview

FieldStack is billed as a recurring subscription. You can cancel at any time and keep access until the end of the period you have paid for. Because it is a digital service delivered continuously, subscription fees are generally non-refundable, as set out below.

2. Billing cycle

Subscription fees are charged in advance for each billing period — monthly, unless you have chosen annual billing. Your subscription renews automatically at the start of each period until you cancel.

3. Setup fee

New workspaces pay a one-time setup fee equal to one month of your plan, covering onboarding, data import and module configuration. Once onboarding work has begun, the setup fee is non-refundable.

4. Cancelling your subscription

• You may cancel at any time — there is no lock-in or cancellation penalty.
• To cancel, email ruan@fieldstack.co.za from your account email, or use the in-app cancellation option where available.
• On cancellation, recurring billing stops and you keep access until the end of the current paid period.
• We do not charge for periods after the one in which you cancel.

5. Refunds

Subscription fees already paid for the current period are not refunded, and we do not provide pro-rata refunds for unused time within a period. We may, at our discretion, issue a refund or credit in genuine cases such as a duplicate charge, a billing error on our side, or a material service failure we could not resolve. Approved refunds are returned to the original payment method.

6. Annual plans

Annual plans are paid up front (pay for 10 months, get 12). If you cancel part-way through an annual term, your subscription remains active until the end of the paid term and is not refunded pro-rata, unless we agree otherwise in writing.

7. Upgrades, downgrades and add-ons

• Upgrades and new add-ons take effect immediately and are charged from that point.
• Downgrades and removed add-ons take effect from your next billing period; we do not refund the difference for the current period.

8. Failed payments

If a scheduled payment fails, we may retry it and will contact you. If payment remains outstanding, we may suspend access until the account is brought up to date.

9. Your statutory rights

Nothing in this policy limits any rights you may have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where they apply. If you believe a charge is incorrect, contact us within a reasonable time and we will investigate in good faith.

10. How to reach us

R Pivotal (Pty) Ltd t/a FieldStack · 88 Lourens River Street, Strand, 7140 · ruan@fieldstack.co.za